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Frequently Asked Questions
about DVR Security Systems Management 

A wise man once said that there are no dumb questions, just dumb answers. We believe in that philosophy. Video surveillance and related equipment, application and terminology is a field that most people are not familiar with. So we get lots of questions. Here are some of the most commonly asked:  E-mail us Today with yours........


Q. Why does my DVR system keep restarting about every ten minutes?
A. Your Serial Cable may not be connected to your system correctly. Be sure the black cable is plugged into the serial 1 port and the last card on the back of your system. This cable is used to be sure the software is up and running. If the hardware cannot find out it is running, it will restart your system.

 

Q. Why does the DVR system reboot automatically everyday at certain times?
A. The site program can be set to be rebooted automatically at certain times for better stability of the computer. You can set the auto reboot time by clicking on the “Configuration” button. Then, select the time zone you want it to be rebooted on. (The default reboot time is 3:30AM.)


Q. Why can't I access my DVR system from a remote console?
A. There are several reasons why this may happen:

Solution one: Your remote console must have the remote monitoring system software properly installed on it. You need the latest version of the software that you can download from our site. Be sure to install it correctly on your machine. When opening it up and trying to connect, double check that you are using the correct username and password for your DVR system.

Solution two: If you are using an older system as a console, the hardware may be taking longer than normal to connect and transmit the picture, therefore, causing the connection to timeout. You may want to consider upgrading your remote console to a newer system that is better capable of handling the amount of information coming in from your DVR system.

Solution three: Your DVR system may not be able to transfer the information over the internet due to your router, if you have one at the DVR site. Our systems transfer information using the TCP/IP protocol. Your router needs to have port forwarding activated on 8080 and 8083. If this is not done, you need to logon to the administrator screen of your router and change this.


Q. Why won't my DVR system turn on?
A. Your power cord may not be connected to the DVR system correctly. Check the wall power outlet and the back of the DVR system.

If this is not the problem, check the power adapter to the motherboard of your DVR system. It should be connected to the motherboard. (Your system may vary. If you have any questions, please contact our tech support.)

 

Q. Why did the DVR system screen just go completely black ?
A. The camera choice may have been changed to a disconnected channel or camera. In this case, just press any image channel. (If the screen turns black, it will not have any affect on recording.)


Q. Why isn't the connection status bar progressing when trying to connect to the Center? (TCP/IP case)
A. This happens when the IP address from Site is not correct. In this case, Center has to search for the IP address for about 30 seconds. It does not mean that the Center was shut down. Reconnect to the correct IP address after waiting a short time.


Q. Why won't the DVR system shut down ?
A. You just have to press the Power button for 5 seconds for the system to shut down.


Q. Why do some parts of the right and bottom part of the screen get cut out when I turn on the site program?
A. The display settings on your computer are probably not set correctly. Change the “Display properties” by double-clicking on “control panel” from the Start menu or right-click on Windows desktop. Select the “Settings” tab on “Display properties” and then make sure it is set for 1024 X 768 resolution and more than 24Bit true color. These are the required settings for the program to display properly

Can I use any type of cctv camera outside?

Not really. Some mini-cameras are designed for outside use with waterproof cases ( e.g. bullet cameras ) but if you need lenses of different focal lengths and especially if you need auto-iris lenses ( which are best for outside because of varying light conditions ) then mini-cams won't be satisfactory. Normally, body cameras such as our Mintron 63X11N are used outside but need to be mounted inside a special outside housing. These housings are rainproof and can also contain a heater unit for really cold climates and/or a fan for hot climates. Mini-dome cameras, and similar, meant for inside use only, should not be used outside.

If I install a video capture board in a computer and eventually want to add more cameras than that board has connectors, can I add another board?

No. Only one video capture board can be recognized by the computer ( this will likely change in the near future with new boards coming on the market. These are likely to be high performance and expensive ). For now, if you need 4 cctv cameras or less but think that you may wish to add more cameras in the future, it is best to start with a  GV608 or GV808, eight camera board.

Why are color cctv cameras better than Black and White (B/W), even though B/W cameras will work at lower light levels?

Traditionally, B/W cameras were considerably less expensive than color cameras, much more light sensitive and often of higher resolution. Today, most of these things are not true. The price gap has narrowed considerably, resolutions are basically the same and while B/W cameras are still more light sensitive than color cameras, the light levels at which our color cameras will still produce images is as low as 0.3 Lux, which is pretty low light. Taking these points in mind, when you add the far more positive recognition qualities of color images, it makes color cameras, in general, a better buy today than B/W cameras.

Why don't I need 30 frames per second video recording on all cameras?

Video surveillance systems are generally intended to allow the image capturing of intruders and crime perpetrators. The purpose of these systems is not to make movie quality videos. Recording rates of as low as 1 or 2 frames per second will catch virtually any criminal act. Even at these frame rates, with many cameras all recording on motion, the compressed video files produced are multi-Gigabytes per day. Imagine what the file sizes would be if cameras were all recording at 30 frames per second! Of course, recording frame rates must be fast enough so as not to miss anything - a major problem with multi-camera time-lapse VCR systems. Sometimes time lapsing on VCR systems can be as great as 1 frame very 5 or 6 seconds, in order to get the number of hours of recording time high enough. This kind of recording frame rate can certainly miss many things, but a digital system recording at anywhere from 1 to 6 frames per second should miss nothing and still provide many days of recording capacity. There are some applications, however, that do require faster recording rates ( e.g. sleight of hand ) and we now have the high speed ( 120fps )  GV800 series boards and DVRs available for these purposes.

What does an auto-iris lens do for me?

Outdoor cameras or cameras indoors facing a window or an outside door will have varying light conditions. CCTV display and recording systems are set to a certain level of image brightness and contrast. When light levels change in the images produced by the cameras, the displayed and recorded images will either be too bright and washed out or too dark and non-resolvable. The only way to solve this is to use an auto-iris lens. These lenses have an electric motor-driven iris which is opened or closed according to signals fed to it from the camera. Once set, a camera equipped with auto-iris drive will attempt to produce a video signal of constant brightness by opening or closing the auto-iris of the lens, as light levels change.

If I purchase fixed focal length lenses or cameras with fixed lenses, can I exchange those if I don't like the field of view that I see?

Yes you can, provided they are shipped back in the original packaging and are in "as new" condition. However, you will be liable for the shipping charges, both ways and this, combined with the hassle involved, usually makes it an unsatisfactory thing to do. Better, in the first instance, if you are unsure about the lens focal length required, to purchase cameras with vari-focal lenses. These are manually adjustable over a range of focal lengths, most commonly from 3.5 to 10.5mm, to give a wide range of field of view.

How far from the computer can I place cameras?

Using RJ59 Coaxial Cable, each cctv camera can be placed up to 600 feet from the computer and up to 1,000 feet with RG6 Coax.

Can I use wireless transmission from cameras to computer instead of cables?

A qualified yes. Basically it depends on the range, frequency and type of the transmitter/receiver units, the conditions under which they are to be used and the number of units you want to use. Most transmitter/receivers today are 2.4GHz units. This high frequency has the advantage of longer range per power unit but only in clear line of sight. 2.4GHz signals do not travel through objects (walls, trees etc.) very well. Low power, low range 2.4 GHz transmitters are cheap but usually produce very poor image quality. Until recently, higher power units were very expensive ( approaching $1,000 per pair). Today there are some higher output 2.4Ghz transmitter/receiver units available ( see our cctv accessories page ) at more reasonable prices. Our units have four selectable operating frequency channels so up to four pairs of transmitter/receivers can be used in one system. For longer transmission distances, though, even with long range high power units, it is important to have as clear a line of sight as possible between the transmitter and the receiver.

Can I use my old cameras mixed with new ones?

Yes, providing certain conditions are met. Even with the same color type, some older cameras and some newer cameras mixed together can cause problems because of very different image synchronizing systems. In this event, you can get interference between one camera image and another. Color cameras are more prone to this type of problem. Today's digital video recording products will handle a combination of color and B/W cameras.

How many days/weeks of recording can I store?

This depends on how big is your hard drive, how many cameras are you using and under what conditions are you recording ( on motion, on alarm, continuously, etc. ) and whether you are using MPEG4 or wavelet recording. Assuming that you are recording only when motion is present ( the most common recording method today ) using a 30fps board and assuming that you have 4 cctv cameras and that there is movement in the surveilled area for 16 hours a day, 5 days a week, and you are recording at 320x240 pixel resolution with wavelet compression, you could expect to use up about 20 to 25GB of disk space per week. So, a 40GB drive would hold about 2 weeks of recordings under those conditions.

The same scenario, with MPEG4 compression would use about 25% of that space ( 5 to 6GB per week ). Of course, if you record at 640x480 pixel resolution, as you can with the  products, and/or you are using a 120fps board, the disk space used will increase. Because of the way that MPEG4 compresses video, there is not a definite mathematical formula that can be applied to say exactly by how much the recordings would grow.

Since hard drives are now relatively inexpensive, it pays to use as big a capacity drive as possible ( and/or multiple drives) if you are concerned with storing many weeks of recordings before overwriting.

What happens when my hard disk is full?

Normally the system will begin to overwrite the recorded image files, oldest first. You can choose for recording to cascade from one drive to another ( i.e if the "C" drive is full, the system can begin to write on the "D" drive), if you have more than one hard drive.
 

 

Here are some other points to consider when purchasing a DVR System.

 Do you know what the components are INSIDE the DVR?

    This is CRITICAL. ANYONE who tells you that A DVR will run on an AMD processor isn't necessarily lying to you, they're just not telling you the truth. The FACT of the matter is, many of the cards WILL run on an AMD, BUT the performance will be sub-standard. Would you buy a car and have them put a lawn mower engine in it to save a few bucks? EVERY SINGLE DVR Card in the world was built FIRST AND FOREMOST to run on an INTEL Platform. As an afterthought, the software gets coded to "allow" it to run on other motherboards and cpu combinations. While it "works," it simply doesn't use the full potential of the card and software. Check with your vendor about the Motherboard Chipset and CPU. It makes a HUGE difference. We use ONLY Genuine Intel Chipsets and CPU's in our DVR Systems.

 Frame Rate

    Lots of people say their system runs in "real time." Make sure you understand this because it means different things to different people in different scenarios. First off, REAL TIME (as in watching Live TV) is 30 Frames per Second in NTSC mode and 25 Frames Per Second in PAL (European Standard). A card that features 30 frames per second and has four channels, is NOT delivering REAL TIME (unless you are running ONE camera ONLY AND the software allows you to change the Frame Rate on each camera, which MANY of the cards do NOT allow). A 30 FPS card with four cameras, will typically deliver 7.5 Frames Per Second per camera, or ONE QUARTER REAL TIME. To get REAL Time on 4 cameras, you need a 120 Frames Per Second Card. Now, you probably do NOT require real time performance, BUT you shouldn't pay for something and not get what you expect.

There is a difference in Live View, Playback and Record Speeds.

    On virtually every DVR card, the record and playback speeds will differ from the live view. Check the specs carefully, if you can't easily find the answer, be sure to ASK your sales rep. If the answers aren't forthcoming, find another vendor.

What does STACKABLE mean?

    Many DVR cards are NOT stackable. When you purchase a four channel card that is NOT stackable, if you decide to upgrade to 8 cameras, you have to take the four channel out and buy an eight channel card. A Stackable card allows you to simply add another card, thus saving the old card and it's associated expense. Our Geovision cards are NOT stackable, Our H Series and our DV Series Cards ARE Stackable.

 

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